FAQ: Frequently Asked Questions

all the answers to guide you to your wellness

In this section we have collected the answers to the most frequent questions, and the opening hours of swimming pools, SPA, Thermal Centre and Beauty Farm.

We are always at your disposal for information, advice and booking treatments and routes. We recommend to book the treatments before the day of arrival, so we can organize your stay in Wellness and Relax.

1PRIVACY & RELAXATION
To ensure all guests a peaceful atmosphere in the Wellness areas, please speak quietly and turn off or put your mobile phone on silent
2WHEN IS THE BEST TIME TO BOOK TREATMENTS?
We recommend reserving the time of your therapies or treatments for free before your arrival. Send an email to spa@savoiaterme.it or call this number (+39)0498231111.
3THERMAL CENTRE
Situated on the ground floor, easily accessible by the lifts. Opening time: everyday, in the morning.
4INHALATION THERAPY
The inhalation therapy unit (inhalation, aerosol and micronized nasal shower) is inside the Beauty Farm (first floor) and can be easily accessible by lifts Opening time: from Monday to Saturday from 8:00 am to 12:30 noon and on Sundays from 9:00 am to 12:00 noon. Booking is not required for the inhalation treatments.
5BEAUTY FARM
Situated on the first floor, easily accessible by the lifts. Opening time: everyday, from 8:00 am to 6:00 pm. Reception SPA: everyday, from 9:30 am to 12:30 noon and from 2:30 pm to 6:00 noon.
6SPA
Located on the ground floor by the thermal pools. At your disposal: sauna, turkish bath, emotional showers, sensory tunnel with kneipp circuit and lumbar-buttock aquamassages Opening time: from 10:00 am to 8:00 pm, Saturday from 10.00 am to 11:00 pm. It’s an area for total relaxation and reserved for over 18s. Please use the antimycotic spray at the entrance. Wear a bathing suit when using all SPA services. Please enter the sauna without slippers and sit on the available white towel. Silence it is an essential part of wellness. Please respect the silence inside the SPA. The use is not recommended in case of: an empty or full stomach, too high or too low pressure, heart or circulatory problems, acute inflammation or pacemaker wearers, a fever, inflammatory skin conditions (also for the risk of contagion), varices, pregnancy, menstrual cycle.
7THERMAL SWIMMING POOLS
Located on the ground floor, easily accessible by the lifts. Opening time: from 8:00 am to 8:00 pm, Saturday from 8:00 am to 11:00 pm. There are three swimming pools: one indoor and one outdoor, connected, with thermal water at a temperature of 34-36°C, and a third one outdoor with thermal water at a temperature of 27-29°C. The swimming pools have a therapeutic effect; hence it is recommended to use them for short periods of time.
8STRETCHING
Group motor activity for muscle stretching Mon, Weds, Fri at 11:00am. During the colder months and in the case of bad weather, this will be substituted by light water gymnastics. Any changes in the timetable will be communicated by the personnel in charge.
9AQUAGYM
Collective sessions of Aquagym take place from Monday to Saturday at 4:00 pm. You will be notified of any changes to the schedule by the staff.
10FITNESS CENTER
Located on the ground floor, easily accessible by the lifts, it is next to the Thermal Centre Opening time: every day from 8:00 am to 10:00 pm.
11WHAT HAPPENS IF YOU ARRIVE LATE TO AN APPOINTMENT?
Arriving late simply means that the duration of your treatment will be limited, so as not to create inconvenience for the next client. The full cost of the treatment will be charged.
12CAN YOU SUBSTITUTE ONE TREATMENT FOR ANOTHER?
In case you have reserved a determined package, it is possible to substitute only one treatment among the included ones insofar as you notify the Wellness Centre coordinators when you meet at the beginning of your stay. In case you have reserved one or more treatments “à la carte”, the substitution will be guaranteed only after having informed the coordinators before 5:00 pm the day before. Otherwise, the substitution will be allowed only in accordance with the organization of the Centre.
13IF YOU CANCEL AN APPOINTMENT?
Kindly we ask you to cancel any treatment before 5:00 pm the day before. In case of late cancellations, the full cost of the treatment will be charged. A fee of 50 % of the value of the treatment is applied where treatments are cancelled on the same day of the booking.
14PREGNANT WOMEN
We will recommend certain beneficial treatments that can be performed during the period of pregnancy; to this purpose, it is important to communicate it to the coordinators upon arrival, so that we may assist you in every moment.
15HAIR SALON
The salon, for men and women, is located within the Beauty Farm, on the first floor. We recommend booking the service at the Beauty Farm’s front office.
16“SPA MOMENTS” AT HOME:
To continue the experience at home too, and to maintain the benefits of the treatments you received by self-treatment, you can purchase the products from our ranges. Ask the advice of our “Beauty Specialists”.
17COMMENTS AND SUGGESTIONS
Your comments and suggestions help us to maintain and constantly improve our service. The Hotel Savoia Thermæ & SPA Team will be happy to receive them.