COVID-19 PREVENTION PROTOCOL
“SAFE WELCOME”

Version 5 dated 03.11.2020

The Hotel Savoia Thermae & SPA is a Health Presidium recognized at 1st level SUPER by the Italian Ministry of Health and the collaboration with our Health Directors, constantly present in the hotel, has meant that important preventive measures have already been adopted.

General principles of sanitizing environments (source: Ministry of Health)

  • Scientific evidence shows that coronaviruses are inactivated by adequate sanitization procedures with the use of disinfectants such as sodium hypochlorite (0,1%- 0,5%); ethanol (62-71%) ;or hydrogen peroxide (o,5%), for an adequate contact time.
Below, you can consult the rules that we are committed to respecting for the protection and safety of our guests and collaborators.
Daily monitoring of staff
  • The heads of service of each sector measure the body temperature of incoming colleagues
  • Access to all staff members whose body temperature exceeds 37.5° is barred
  • The collaborators in question have immediately to go back home, contact the attending doctors as soon as possible and follow their instructions
  • Every day the dressing rooms of the staff are sanitized
  • Collaborators who are in direct contact with food wear a mask and must wash or sanitize their hands with alcoholic gel frequently

Check-in
  • Check-in can be done completely on-line, before arrival at the hotel
Reception
  • The reception staff is equipped with a mask
  • The reception is equipped with plexiglass barriers. The staff inside the reception may not wear the mask as long as the respect of the safety distance between colleagues is guaranteed
  • An alcohol-based disinfectant gel dispenser is available near the reception
  • Disposables masks will be available to guests who request them (for a fee)

Rooms
  • The floors are sanitized daily with chlorine-based sanitizing detergents
  • Handles, push-button panels and other surfaces are sanitized with alcohol-based sanitizing detergent
  • The relevant sanitization measures for cleaning the air conditioning and heating filters on a monthly bases will be noted in a special register
  • Following the departure of the guests, the rooms are further sanitized according to the “Safe Reception” protocol developed by Federalberghi and Confindustria
Breakfast
  • The breakfast room is constantly ventilated
  • At the entrance to the breakfast room there is an alcohol-based disinfectant gel dispenser
  • The tables are placed at a minimum distance of 1 meter of each other except for families or for people sharing the same room
  • Properly protected food is available at the buffet. The food buffet is NOT a self-service, but served by our Staff equipped with a mask and ready to sanitize their hands at each service
  • Glasses, dishes and cutlery are washed in the dishwasher with special detergents. The washing is carried out at a temperature that largely guarantees the deactivation of the viruses
  • American placemats will be sanitized with each use
  • To ensure maximum hygiene, disposable napkins are used
  • The breakfast room is sanitized at the end of the daily service
Restaurant
  • The restaurant is constantly ventilated
  • At the entrance to the restaurant there is an alcohol-based disinfectant gel dispenser
  • The tables are placed at a minimum distance of 1 meter of each other except for families or for people sharing the same room
  • Only a few adequately protected foods are available at the buffet (raw, grilled and steamed vegetables). The buffet is NOT a self service but served by our staff equipped with a mask
  • The 4 courses (appetizer, first course, second course and dessert) are freshly prepared and served directly at the table by a member of the Staff equipped with a mask
  • Glasses, dishes and cutlery are washed in the dishwasher with special detergents. The washing is carried out at a temperature that largely guarantees the deactivation of the viruses
  • The bottles of water and wine left at the table will be sanitized
  • The correct washing of the tablecloths is guaranteed by the professional laundry that the hotel uses
  • The restaurant is sanitized at the end of the daily service.
“The Club” and terrace Bar
  • The tables are placed at a minimum distance of 1 meter of each other except for families or for people sharing the same room
  • The drinks are served at the tables by the waiters. The counter staff will be provided with a mask
  • Glasses, dishes and cutlery are washed in the dishwasher with special detergents. The washing is carried out at a temperature that largely guarantees the deactivation of the viruses
  • To ensure maximum hygiene, disposable napkins and tablecloths are used
Common areas and locker rooms
  • The floors are sanitized daily with chlorine-based sanitizing detergents
  • Handles, push-button panels and other surfaces are sanitized with alcohol-based sanitizing detergents
Common bathrooms
  • The common bathrooms are sanitized by the staff assigned several times a day with chlorine-based sanitizing detergents
  • Outside there is an alcohol-based disinfectant gel dispenser

Thermæ, SPA & Beauty Farm
  • The accesses are quota according to the low in order to guarantee the maximum safety conditions
  • At the entrance of the zones there is an alcohol-based disinfectant gel dispenser
  • The floors are sanitized daily with chlorine-based sanitizing detergents
  • Handles, push-button panels and other surfaces are sanitized with alcohol-based sanitizing detergents
  • The areas at the end of the day are further sanitized according to the “Safe Reception” protocol developed by Federalberghi and Confindustria
  • The Turkish bath is closed as per the ordinance of the Ministry of Health
  • The access to the Sauna is limited. The sauna is periodically sanitized by our staff equipped with a mask
Thermal pools
The Health Ministry stated that: “there is no evidence that COVID-19 can be spread to humans through the use of swimming pools or whirlpools. Correct operations, maintenance and adequate disinfection of swimming pools and whirlpools ensure inactivation of SARS-CoV-2-virus" (FAQ - ISS of 16.04.2020).
  • The rooms are constantly ventilated
  • The accesses are quota according to the low in order to guarantee the maximum safety conditions
  • At the entrance there is an alcohol-based disinfectant gel dispenser
  • The swimming pool area is equipped with suitable signs to signal guests to the hygiene and health standards to be adopted, and staff assigned to supervise compliance with these rules
  • The sunbeds are positioned as to guarantee the minimum interpersonal distance of 1,5 meters
  • The poolchairs are sanitized whenever left free and at the end of each day
  • It is mandatory to use a bath-cap and a soapy shower before entering the water