Hotel FAQs

Getting a no-obligation personalised quote is a quick and easy process. To see all of our prices and special offers, simply enter your intended arrival and departure dates, the number of adults and children in your party, and your accommodation preferences in the “online booking” section of our website

Booking direct on our website is simple and convenient. For real-time prices and availability, simply enter the relevant information in the “online booking” section. We guarantee that you will find the very best prices on our website!

Booking direct through our site offers a number of extra benefits:

• access to exclusive offers
• 12.00pm checkout (rather than the 10.30am check-out required when booking through other sites)
• all prices already include the local tourist tax (€2.00 per person per night)
• special check-out (on your departure day you will be allowed to use the pools and spa until 8.00pm)
• direct communication with our staff.

Prices vary depending on the availability of rooms, and as such they will be affected by changes in demand. Normally, the earlier you book, the lower the price will be.

A credit card is required for every booking. Even with bookings where payment is not required up front, the card is used as a form of guarantee. Nothing is charged to the card if a cancellation is made within the agreed timeframe

The payment and cancellation terms and conditions vary from one offer to the next.

• Non-refundable: the offer must be paid upfront when booking, using a credit card, PayPal or bank transfer.
• Free cancellation: you may cancel your booking any time up to 48 hours (2 days) prior to your scheduled arrival date with no penalty charge being applied; after this deadline, in the event of cancellation you will still be charged for the first night.

Pre-authorisation IS NOT AN ACTUAL CHARGE; rather, it allows us to “charge” an amount to your credit/debit card purely to verify the validity of the card details you provide us with during the booking process (and to check that there are funds available for the actual booking via that card). If you choose the “Free cancellation” rate, a pre-authorisation amount of the cost of the first night of your stay will be “charged” to your card.

• When is the hotel pre-authorised?
  The hotel may check your card at any time. In the case of pre-paid cards, we recommend checking the availability of funds on the card before booking.
• What happens if the pre-authorisation process result in your card being denied?
  If the card verification is unsuccessful, you will be asked to provide a new card with the necessary amount within 24 hours. If a new card is not provided or if an alternative card is supplied again with an insufficient balance, the reservation will automatically be cancelled.
• What happens when I check-out?
  At check-out, you can still pay using your preferred method. If the outstanding balance is paid in cash, by debit card or using another card, the hotel will CANCEL the pre-authorisation amount and the amount in question will then be available on the card within 48-72 hours, depending on the bank and payment system used. Alternatively, you can request that the pre-authorisation process be CANCELLED, charging the booked amount to the credit card used during the booking process. If you wish to cancel the pre-authorisation process, please make sure that you have the card you used to make the booking when the time comes to check out. If you do not have the original card in your possession, the pre-authorisation process will be cancelled and you will then need to pay the outstanding balance with another credit/debit card or in cash.
• Bank messages
  If you have SMS alerts activated (i.e. if you receive message every time your card is used for a payment), please be aware that on occasion the pre-authorisations are “confused” and may be considered as actual payments. This means that when a pre-authorisation is applied, many banks will send the exact same SMS that you would receive if you had made an actual payment. This creates a whole load of confusion because you may end up believing that the amount in question has been, whereas in truth what we are dealing with is a pre-authorisation payment, which equates to a “temporary” amount equating to the cost of the first night of your stay. In statements for pre-paid cards, pre-authorisations are sometimes classed as “pre-authorised charges” or “movements waiting for accounting”.

At the conclusion of the booking process, you will receive an automated email with a confirmation code and a list of the services included in your booking.

You can change or cancel your booking directly via our website. We will send you an email to confirm the change or cancellation. Our customer support service is open from 7.30am to 9.30pm in any case.

Of course – you can contact us for support on any issues that may arise by using the chat function on our website, by email at savoia@savoiaterme.it or by phone on +0039 049 8231111.

American Express, Visa, Euro/Mastercard, CartaSi, Carte Bleue, Maestro and JCG. We also accept PayPal payments.

Yes, smoking is not permitted in any of our rooms, but guests who wish to smoke can choose a room with a balcony.

• Babies (0 – 1 year old): €19.00 per night, meals not included, sleeping in a cot. The supplement will also be charged in cases where you wish to use your own cot.
• Children (2 – 9 years old): 50% off the adult rate.
• Youth (10 – 17 years old): 10% off the adult rate.

To receive a personalised quote for a family stay, simply enter each child’s age in the “online booking” section on our website.

Your pets (small dogs / cats) are very welcome! We have rooms with parquet floors that are perfect for them. A special welcome is on offer for only €14!
Here are some simple rules that will ensure a comfortable stay for all our guests:

• We ask you to use a leash in the public areas
• Our little four-legged friends are not allowed to access the indoor and outdoor pools, the bar, the restaurant, the spa or the beauty farm
• We ask you never to leave them unattended in the room, as this could result in them disturbing other guests
• The staff are on hand to arrange daily cleaning of the room. During room cleaning, your pet should be left in the pet carrier so that the cleaning personnel can go about their duties unhindered
• Any damage caused by your pet will be charged.

The daily charge will be applied for cleaning the room on your departure, ensuring that the guests who come after you will enjoy the best possible stay with us!

Your room will be ready from 2.00pm on your scheduled arrival day (3.30pm on long weekends and public holidays). Given that we can only provide access to your room from 2.00pm onwards, we would recommend that you do not arrive before midday (this is particularly important at at weekends). You will receive your pool towel and bathrobe when you are shown to your room.

Full-board accommodation packages start with the dinner on your arrival day and end with lunch on your departure day. Reception must be informed of any changes to this arrangement at least one day before your arrival so that, if you wish, you can enjoy a delicious meal prepared by our chef prior to being given access to your room.

If you made your booking with us directly through our website www.savoiaterme.it or via one of our own operators, you will be asked to vacate your room by 12.00pm. If you booked through other channels you will be are required to check-out by 10.30am.

With our late check-out option (€30.00 per person, by prior arrangement and subject to availability), you may occupy your room until 8.00pm.

Guests may use the thermal pools and the spa even after the check-out time on their departure day by paying an additional fee of €15.00 per person (a locker with a combination code will be provided for the changing room). This service is free in the event of direct booking (without locker). There are no additional costs for guests who have booked the “late check-out” option.