Faq Hotels

The pre-authorization IS NOT A CHARGE and allows you to "book" an amount to verify the validity and economic coverage of the credit card issued by the customer during booking. In this way the availability of the final booking confirmation is guaranteed. If you choose the rate "Free cancellation" will be made a pre-authorization equal to the cost of the first night of stay. Payment and cancellation conditions vary depending on the selected offer.

When is pre-authorization by the Hotel?

The hotel will verify the card at any time. In case of prepaid cards, we recommend checking the availability of funds on the card.

What happens if pre-authorization is denied?

If the card verification fails, you will be asked to provide a new card with the necessary amount within 24 hours. If a new card is not provided or if it is provided again with insufficient balance, the reservation is automatically cancelled.

What happens at check-out?

At check-out you can still pay with your preferred method. If you settle your account with cash, ATM or other card, the Hotel will CANCEL the pre-authorization and the amount will be available on the card within 48-72 hours depending on the bank and the circuit used.Or you can ask for the CLOSURE of the pre-authorisation, charging in full the amount booked on the credit card used during the booking process. To close the pre-authorisation it is necessary that you are the holder of the card and that it is in your possession at check-out. In case it is not possible to show the physical card, the pre-authorization will be cancelled and you will need to settle the account with another card, ATM, cash etc.

Messages from the bank.

If you have SMS alert alerts activated (that is, if you receive messages every time your card is used for a payment), know that sometimes pre-authorisations are "exchanged" and considered as actual payments. This means that when a pre-authorization is applied many banks send the exact same SMS that you would receive if you made a payment. This creates a lot of confusion because the person may think that they have been charged an amount while in reality it is a pre-authorization, that is only a temporary block equal to the cost of the first night of stay. In the movements list of prepaid cards pre-authorisations are sometimes categorized into "pre-authorized movements" or "movements awaiting accounting".

Our 4-legged friends (small dogs/cats) are welcome! We have rooms with parquet floors for them. At just 20€ they will be guaranteed a special welcome!Here are some simple rules that will ensure a comfortable stay for all our guests:

We ask you to use the leash inside the common areas;

our little 4-legged friends will not have access to indoor and outdoor pools, bar, restaurant, spa and beauty farm;

we ask you not to leave them unattended in the room with the possibility that they may be disturbing;

on the floor is available the staff with whom you can arrange for the daily cleaning time of the room. We ask that the dog/ cat is left inside the crate during the cleaning time so that the waitress can ensure a flawless tidying up;

any damage caused by the pet will be charged.

The daily fee will be used for the cleaning of the room at your departure, so you will be guaranteed a stay from maximum comfort to subsequent guests!

For a **personalized quote* of your stay in the family, just enter the age of the kid in the field of special request in the bar of "Booking online"

We welcome guests from 13 years of age.Our desire is to offer a serene and relaxing environment, where couples, singles and parents can enjoy moments of intimacy and peace.

Yes, our rooms are all non-smoking. For those who like to smoke, rooms with balconies are available.

American Express, Visa, Euro/Mastercard, CartaSi, Carte Bleue, Maestro, JCG. Paypal.

Certainly. For assistance you can contact us online through the chat on our website, or by e-mail at savoia@savoiaterme.it or by phone at 049 8231111

You can change or cancel your booking yourself on our website. You will receive an email confirming the change or cancellation. In any case, our customer service is always available from 7:30 to 21:30.

At the end of the booking you will receive an email automatically generated with the confirmation number and summary of the reserved services.

A credit card is required for each booking. In reservations that do not require prepayment, it is used as a guarantee, and no charges are made except in case of cancellation.

Prices vary depending on room availability, so they can change depending on requests.Normally, the sooner you make a reservation, the better the rate will be found.

By booking directly on our website you will be entitled to more benefits:

• access to exclusive offers;
• tourist tax included;
• check-in from 14:00 (instead of 15:00);
• check-out at 12:00 (instead of 10:30);
• no advance, pay at the hotel;
• direct contact with our staff.

Getting your customized quote is quick and easy and involves no commitment. By setting the date of arrival and departure, the number of adults/kids and the desired dining treatment in the “Online Booking” bar, you can access all our offers.

Payment and cancellation conditions vary depending on the selected offer.

• Scalapay: is an innovative payment method that allows you to buy and pay in 3 convenient equal installments with monthly maturity. First installment: at the time of purchase; second installment: 1 month from the day of purchase; third and last installment: 2 months from the day of purchase. Non-refundable.
• Free Cancellation: The reservation can be freely modified or cancelled free of charge up to 48 hours before check-in (h.14:00 on the day of arrival).
• BeSafe Rate Plus: rate with included insurance that guarantees reimbursement of up to 100 percent of the stay in case of cancellation due to unforeseen events, medical expense coverage, assistance during the trip, and more. Read the information sheet

Booking directly from our website is simple and convenient. By entering the data in the "Booking online" bar you will have access to availability and prices in real time. We always guarantee the best price!

Next to the reception a comfortable room can accommodate your luggage both on the day of arrival if the room is not yet ready, both on the day of departure, if you want to stay in the hotel or for a walk in the city of Abano Terme.

Yes. Large and free private parking with outdoor spaces (places covered € 10.00 per day)

Your stay will give you the right to many services and benefits:

• SPA: Finnish sauna, Turkish bath, Kneipp path and emotional showers;
• indoor thermal pool;
• outdoor pool with water games, whirlpools and cervical waterfalls;
• indoor solarium relaxation and large outdoor spa garden;
• group gymnastics in thermal pool;
• bathrobe, towel, slippers and bag for the pool;
• Technogym equipped fitness room;
• bicycles available;
• 5.000 m² of park-garden;
• internal parking;
• Wi-fi.

The hotel has free Wi-Fi throughout the hotel. To access, registration is requested by entering in the appropriate fields: name, surname, room number and date of birth.

If you wish to use the thermal pools and the SPA on the day of departure, after the check-out time, a supplement of € 20.00 per person is required (a code locker will be granted in the dedicated dressing room). There are no additional costs for customers who book late check-out.

The room must be left free by 12.00 if the reservation was made directly on the website www.savoiaterme.it or with a Hotel operator, for all other booking methods instead at 10:30.With the late check-out (€ 40.00 per person) the use of the room will be provided until 21:00, upon request for availability.

Full board starts with dinner on the day of arrival and ends with lunch on the day of departure. A request for variation should be communicated by the day before arrival so you can access our restaurant and enjoy a delicious lunch prepared by our dedicated chef.

The room will be at your disposal from 14:00 on the day of arrival (15:30 Bridges and Holidays). We recommend not to arrive before noon (especially on weekends), since the room is guaranteed from 14:00 (the bathrobe and towel will be delivered together with the room).

Breakfast 7:30 - 10:00 | Lunch 12:30 - 13:30 | Dinner 19:30 - 20:30 (entrance in breakfast room/restaurant).Dress code

• BREAKFAST ROOM and BAR "THE CLUB"

Access is also allowed in a bathrobe but only with "SAVOIA" logo.

• RESTAURANT "IL SAVOIARDO"

For men only you require long pants. In June and August the short trousers can be used ONLY at lunch (no swimsuit, flip-flops, tank top).

Transfers to and from Venice Airport can be arranged upon request. From the station of Padua and Terme Euganee you can reach the hotel by taxi or by bus line "Colli".

To add value to your holiday we can recommend: (services not included in the price)

• lunch/dinner in the restaurant (in case of reservation only room & breakfast);
• welcome in the room (Prosecco, fruit basket);
• cake for special events;
• rose petals on the bed;
• Green Fees bookings;
• spa treatments.

The Hotel Savoia Thermæ & SPA is a completely accessible structure, free of architectural barriers. For our guests with mobility difficulties we have:

• 65 m² room with 2 bathrooms, one equipped for disabled people with floor shower with folding seat and grab bars to facilitate walking;
• wheelchair accessible lift;
• reserved parking and free (with special mark disabled);
• electro-hydraulic lift for access to the pool;
• handrails on the entire perimeter of the indoor and outdoor pool;
• doctor present daily in the facility;
• tax exemption with certification according to law.

We recommend that you book treatments when booking your room to have a greater availability of service and times. Treatments can be booked by calling 049.82.31.111 and asking the managers of the spa, present every day from 9:30 to 13:00 and from 14:30 to 18:00, or writing your request to the e-mail address: spa@savoiaterme.it.

Children (13+) can access, without any contraindication, the thermal pools and relaxation areas, accompanied by parents and remembering that for the general well-being is required respect for silence. The SPA with Finnish sauna, Turkish bath, emotional showers, Kneipp path and fitness room is not allowed.

Thermal pools: 8:00 am - 11:00 pm. SPA: 10:00 am - 8:00 pm. Fitness room: 8:00 am - 11:00 pm.

No, the swimming cup isn't required

The entrance to the pools is possible while seats last, even for those who have a gift certificate. The rates include access to the Terme & SPA area which includes the two thermal pools, indoor and outdoor communicating, equipped with hydromassage, the outdoor thermal pool with water at room temperature and the entrance to the SPA with Finnish sauna, Turkish steam bath, Kneipp path, emotional showers.Children (13+) on request.