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Do you have any doubts?
Here you can find the answer to our guests’ most frequently asked questions.
Reservation
É possibile creare un preventivo online?
Getting your customized quote is quick and easy and involves no commitment. By setting the date of arrival and departure, the number of adults/kids and the desired dining treatment in the “Online Booking” bar, you can access all our offers.
What are the terms of payment and cancellation?
Conditions regarding payment and cancellation vary depending on the offer selected.
- Scalapay: is an innovative payment method that allows you to buy and pay in 3 convenient equal installments with a monthly due date. First installment: at the time of purchase; second installment: 1 month from the day of purchase; third and final installment: 2 months from the day of purchase. Nonrefundable.
- Free Cancellation: Reservation can be freely changed or freely cancelled up to 48 hours before check-in (h.14:00 on arrival day).
- BeSafe Rate Plus: rate with included insurance that guarantees reimbursement of up to 100 percent of the stay in case of cancellation due to unforeseen events, medical expense coverage, assistance during the trip, and more. Read the information sheet.
