Faq Hotels

Getting your customized quote is quick and easy and involves no commitment. By setting the date of arrival and departure, the number of adults/kids and the desired dining treatment in the “Online Booking” bar, you can access all our offers.

Booking directly from our website is simple and convenient. By entering data in the “Online Booking” bar you will have access to real-time availability and prices. We always guarantee the best price!

Booking directly on our website will entitle you to more benefits:

• Access to exclusive offers;
• tourist tax included;
• Check-in from 2 p.m. (instead of 3 p.m.);
• Check-out at 12:00 noon (instead of 10:30 a.m.);
• no down payment, you pay at the hotel;
• Direct contact with our Staff.

Prices vary according to room availability, so they may change according to demand. Normally, the earlier a reservation is made, the better the rate found will be.

A credit card is required for each reservation. In reservations that do not require prepayment, it is used as a guarantee, and no charges are made except in case of non-cancellation.

Conditions regarding payment and cancellation vary depending on the offer selected.

• Scalapay: is an innovative payment method that allows you to buy and pay in 3 convenient equal installments with a monthly due date. First installment: at the time of purchase; second installment: 1 month from the day of purchase; third and final installment: 2 months from the day of purchase. Nonrefundable.
• Free Cancellation: Reservation can be freely changed or freely cancelled up to 48 hours before check-in (h.14:00 on arrival day).
• BeSafe Rate Plus: rate with included insurance that guarantees reimbursement of up to 100 percent of the stay in case of cancellation due to unforeseen events, medical expense coverage, assistance during the trip, and more. Read the information sheet.

Pre-authorization IS NOT A DEBIT and allows an amount to be “reserved” to verify the validity and financial coverage of the credit card issued by the customer at the time of booking. This ensures that the amount is available for final booking confirmation. If you choose the “Free cancellation” rate, a pre-authorization equal to the cost of the first night’s stay will be made. Conditions regarding payment and cancellation vary depending on the offer selected.

• When is pre-authorization done by the Hotel?
  The hotel will perform card verification at any time. In the case of prepaid cards, we recommend checking the availability of funds on the card.
• What happens if pre-clearance is denied?
  If the card verification is unsuccessful, you will be asked to provide a new card with the required amount within 24 hours. If a new card is not provided or is provided again with insufficient balance the reservation is automatically cancelled.
• What happens at check-out?
  At check-out you can still pay by your preferred method. Should you proceed to settle the bill by cash, ATM or other card, the Hotel will proceed to CANCEL the pre-authorization and the amount will return to the card within 48-72 hours depending on the bank and circuit used.
  Or you can request CLOSURE of the pre-authorization, effectively charging the amount booked to the credit card used at the time of booking. To close pre-authorization, you must be the cardholder and have the card in your possession at the time of check-out. In case the physical card cannot be shown, the pre-authorization will be canceled and it will be necessary to settle the account with another card, ATM, cash, etc.
• Bank messages
  If you have SMS alerts turned on (i.e., if you receive messages every time your card is used for a payment), be aware that sometimes pre-authorizations are “swapped out” and treated as actual payments. This means that when a pre-authorization is applied many banks send the exact same SMS that you would receive if you had made a payment. This causes a lot of confusion because the person may think that he or she has been charged an amount when in fact it is a pre-authorization, that is, only a temporary block equal to the cost of the first night’s stay. In the prepaid card transaction list, pre-authorizations are sometimes categorized into “pre-authorized transactions” or “pending transactions.”

Upon completion of the reservation you will receive an automatically generated email with the confirmation number and summary of reserved services.

You can change or cancel your reservation independently on our site. You will receive an email confirming the change or cancellation. In any case, our customer service department is always available from 7:30 am to 9:30 pm.

Certainly. For assistance you can contact us online via the chat on our website, or by e-mail at savoia@savoiaterme.it or phone 049 8231111.

American Express, Visa, Euro/Mastercard, CartaSi, Carte Bleue, Maestro and JCG. Paypal.

Yes, our rooms are all non-smoking. For those who like to smoke, rooms with balconies are available.

We welcome guests 13 years of age and older.

Our desire is to provide a serene and relaxing environment where couples, singles and parents can enjoy intimate and peaceful moments.

For a personalized quote for your homestay, simply enter the age of the child in the appropriate request field in the “Online Booking” bar.

Our 4-legged friends (small dogs/cats) are welcome! We have rooms with parquet floors available for them. For only 20€ they will be guaranteed a special welcome!
Below are some simple rules that will ensure a comfortable stay for all our guests:

• We ask that you use a leash within the common areas;
• our little four-legged friends will not have access to indoor and outdoor pools, bar, restaurant, spa and beauty farm;
• we ask that you do not leave them unattended in the room with the possibility of them causing a disturbance;
• staff is available on the floor with whom you can make arrangements for daily room cleaning times. We ask that you leave the dog/cat inside the carrier during cleaning hours so that the maid can ensure a flawless tidy up;
• Any damage caused by the pet will be charged.

The requested daily fee will be used for room cleaning upon your departure; thus, a stay from maximum comfort will be guaranteed for the next guests as well!